Unbelievable

I ordered a new computer on August 22, because my old or current one started acting up.  My new computer got here yesterday, but I have to return it.  I was using a VGA connector from my monitor to my old computer, however my monitor also has a HDMI port.  The new computer has 5 video outputs, one DVI, three mini display port connectors and a HDMI output.  Apparently there are different DVI connectors and the adapter I got from Staples did not match.  Next I got a VGA to mini display port adapter, but even though it looked like it should fit, it would not push in.  I went back and got an HDMI connector, but I was not able to push that into the connection either.  I think they sold me a defective computer and I spent 6 hours trying to hook up a monitor, so I am sending it back and I will never buy anything HP again.

I just talked with HP and they want to charge me a 15% restocking fee to take back the defective computer that they sold me. I had a real difficult time with the Virtual Assistant and I pleaded with her to let me talk with a real person, because the serial number on my computer did not get into her database yet.  A computer is no good without a monitor, is a pile of junk and that is what I received.  I asked the technical assistant if I could speak with his manager about the restocking fee and he said that they do not do that.  I told him this is a horrible way of doing business and that I was going to tell all 759 of my followers never to buy a computer from HP and then they put me on hold and I had to explain all of my difficulties and they decided that they would take the computer back and wave the restocking fee.

A VGA Video Graphics Array connector is a three-row 15-pin DE-15 connector, this is old but still popular. A DVI Digital Visual Interface connector is also older, but it is used on many laptops and desktops.  It comes in three different types: DVI-A (analog), DVI-D (digital) and the DVI-I (integrated), which are all the same larger size.  The Digital and Integrated connectors also come in single and dual link so there are 5 different options for the DVI connection. Display Port is found on many PC laptops and this is an interface technology that is designed to connect high-end graphics capable PCs and displays. There is also a Mini DisplayPort version.  HDMI High-Definition Multimedia Interface is found on most newer PC laptops and this comes in regular HDMI as well as HDMI Micro and HDMI Mini.

32 thoughts on “Unbelievable

  1. I have run into this when upgrading or building a new computer. The monitor I use to setup a computer is just an old VGA. when I was setting up a computer for my cousin with a newer video card I had to use my 24 inch kitchen TV with an HDMI cable.

    Liked by 1 person

      1. As long as i can plug headphones, I can use the case alone. I use a laptop, but I’m used to standard keyboards, so I use one of those with usb extensions. My laptop screen broke a while back and I asked my brother to remove it – my daughter closed the laptop once with the headphones inside, breaking both the screen and headphone when she applied pressure. So, picture this: Sometimes I forget to open the laptop and while it’s closed atop the nightstand or kitchen counter, I’ll have the keyboard on my lap, often facing the other way as i listen to what i type.

        Liked by 1 person

  2. How maddening! To wait all of that time just to be disappointed. I’m glad you got them to be “nice enough” to not charge restocking. I hope you go to a real live place and buy one instead of online? They don’t have Best Buy near you?

    Liked by 1 person

  3. The last HP laptop I bought was a real POS. I struggled with it for a year and then shit-canned it and bought a Dell, which I’m very happy with, although these days I mostly just use my iPhone for most of my “computing” needs.

    Liked by 1 person

  4. To charge anything is just inept and stupid. It’s not like this computer was a cheap refurb or something… Customer service is a relic from the past with a lot of companies now.

    Liked by 1 person

    1. I think I will purchase a Dell Desktop.
      9th Gen Intel® Core™ i9 9900 (8-Core, 16MB Cache, up to 5GHz with Intel® Turbo Boost Technology)
      Windows 10 Home 64bit English
      NVIDIA® GeForce RTX™ 2060 6GB GDDR6
      32GB DDR4 at 2666MHz; up to 64GB (Additional memory sold separately)
      2TB 7200RPM 3.5″ SATA HDD

      Liked by 1 person

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